Normative reference: art. 7, paragraph 3 Legislative Decree 82/2005 (Digital Administration Code): "For networked services, the subjects referred to in Article 2, paragraph 2, allow users to express satisfaction with respect to the quality, also in terms of usability, accessibility and timeliness, of the service rendered to the user and publish the resulting data, including usage statistics, on their sites."
Regarding usability and accessibility of the service rendered to the user, we have activated an Online Desk, which allows users to manage and monitor their users from PC, Smartphone or Tablet, following the path: Online Desk.
Also active is the free ABweb app that allows users to manage their utilities independently from smartphones and tablets.