Contract management - Condominium

After submitting a request for a new connection quote, our technicians will contact you for a joint inspection in which the methods and positions of the meters to be installed will be determined.

You will receive the cost estimate by mail or email. After making the payment, we will proceed with the execution of the works as defined in the quote phase.

Please note that in the case of a water connection, the installation of the meter is not included. It will only be installed after signing and sending the activation request form.

Activation Form

How to request a new connection?

After making the connection, you can request the installation of the meter by entering into a new contract.

What will you need? 

• Identity card and tax code of the condominium administrator
• Appointment resolution of the condominium administrator
• Tax code of the condominium
• Number of the building permit (DIA SCIA)
• Copy of the document certifying ownership of the property, and in the case of a rental contract, the registration with the revenue agency is also required
• Cadastral data (must be provided within 20 days from the date of contract delivery)
• Authorization from the account holder for those who need to sign the contract but are not the account holders
• Copy of the building permit or a substitute declaration of notoriety or a copy of a bill from another public service at the property (telephone, electricity, gas)

How to request a new contract?

If the meter is present but sealed, you will need to fill out the activation form to reactivate the service.

What will you need? 

• Identity card and tax code of the condominium administrator
• Appointment resolution of the condominium administrator
• Tax code of the condominium
• Meter identification number and, if available, the name or code of the previous account holder
• Copy of the document certifying ownership of the property, and in the case of a rental contract, the registration with the revenue agency is also required
• Cadastral data
• Authorization from the account holder for those who need to sign the contract but are not the account holders

Activation form

How to request a reactivation?

When the meter is present and functioning, a change of account holder (voltura) allows you to transfer the water service contract to a new owner without interrupting water supply.

If the voltura is due to the sale of the property, change of tenant, or any other reason other than the death of the previous account holder, you will need the following documents: 

• Identity card and tax code of the condominium administrator
• Appointment resolution of the condominium administrator
• Tax code of the condominium
• Completed and signed voltura form by the previous account holder
• Copy of the identity card of the previous account holder
• Meter reading
• Account data or copy of a bill 
• Copy of the document certifying ownership of the property or the rental contract, including the registration of the contract with the revenue agency
• Cadastral data
• Authorization if the new account holder does not personally handle the procedure. Authorization form

Once you have all the necessary documents, you can submit the request.

Voltura form 

How to request a voltura?

If the meter is present but has been sealed because the previous user requested contract termination, you need to fill out an activation request.

Visit the section

To suspend the supply and terminate the contract, it is necessary to seal the meter.

You will need the following documents: 

• Identification card and tax code of the condominium administrator
• Minutes of appointment of the condominium administrator
• Tax code of the condominium
• Written authorization in case a delegate of the applicant is present, along with a copy of the delegate's identification card
• Declaration regarding ownership of the property with relevant certificates - only in case of the death of the account holder.

Cancellation form

How to request contract termination?

If the information you provided when you entered into the contract should change, you can let us know.

Inform us about the number of family members residing in a condominium by filling out the following form. 

In the absence of communication, a family unit composed of three people will be considered. The TICSI tariff applies principles of fairness to users, particularly for residential households, where the reduced consumption range is determined based on the number of family members. Consequently, larger families will benefit from the new tariff by saving on equal consumption. Those who consume "too much" compared to the number of family members will be penalized, in line with the goal of reducing waste and preserving water resources.    

Keeping your information up to date (address, contact details, or other) allows us to provide a better service. Consult our privacy policy for more information.

How to communicate changes in personal information?

If you change the intended use of the property to which your utility refers - from residential to business or vice versa, for example - you must promptly notify us. The tariff changes will take effect from the date of submitting the variation request.

How to communicate usage changes?

You can submit your connection request online by following the procedure and form available at this link

Once received, we will contact you for a joint inspection to determine how the connection pipeline will be laid. After the inspection, you will receive the cost estimate by regular mail and only after payment we will carry out the planned works. 

Once the works are completed, domestic (or assimilated) wastewater discharges can be activated.