Contract management - Private
After submitting the request for a quote for a new connection, our technicians will contact you for a joint inspection to determine the methods and location of the meters to be installed.
You will receive the cost estimate by mail or email. After making the payment, we will proceed with the implementation of the works as defined in the estimate.
Please note that, in the case of a water connection, the implementation of the connection does not include the installation of the meter. The meter will only be installed after signing and submitting the activation request form.
How to request a new connection?
After making the connection, you can request the installation of the meter by entering into a new contract.
What will you need?
- Identity card and tax code
- Building permit number (DIA SCIA)
- Copy of the document certifying ownership of the property, and in case of a rental contract, registration with the revenue agency is also required
- Cadastral data (must be provided within 20 days from the date of contract delivery)
- Authorization from the property owner for those who need to sign the contract but are not the owners
- Copy of the building permit or substitute declaration of notoriety or a copy of a bill from another public service at the property (telephone, electricity, gas)
How to request a new contract with meter installation?
If the meter is present but sealed, you will need to fill out the activation form to reactivate the service.
What will you need?
- Identity card and tax code
- Meter serial number and, if available, the name or code of the previous account holder
- Copy of the document certifying ownership of the property, and in case of a rental contract, registration with the revenue agency is also required
- Cadastral data
- Authorization from the property owner for those who need to sign the contract but are not the owners
How to request reactivation?
When the meter is present and functioning, a voltura allows you to change the contract holder for the water service without interrupting the water supply.
If the voltura is due to the sale of the property, a change of tenant, or any other reason other than the death of the previous account holder, you will need the following documents:
- Identity card and tax code of the person who will become the new contract holder
- Filled-out and signed voltura form by the previous account holder
- Copy of the identity card of the previous account holder
- Meter reading
- Details of the account or a copy of a bill
- Copy of the document certifying the property ownership or the rental contract, including the registration with the tax agency
- Cadastral data
- Authorization in case the new contract holder is not personally handling the procedure. Delegation form
If the voltura is due to the death of the previous account holder (mortis causa), the request can be submitted by the heirs, and the following documents will be required:
- Identity card and tax code of the person who will become the new contract holder
- Copy of the death certificate or the date of death
- Meter reading
- Details of the account or a copy of a bill
- Copy of the document certifying the property ownership or the rental contract, including the registration with the tax agency
- Cadastral data
- Authorization in case the new contract holder is not personally handling the procedure. Delegation form
How to request a voltura?
If the meter is present but has been sealed because the previous user requested contract termination, you need to fill out an activation request.
To suspend the supply and terminate the contract, it is necessary to seal the meter.
You will need the following documents:
- Copy of the applicant/declarant's identity card
- Written authorization if someone other than the applicant is submitting the request, along with a copy of the delegate's identity card
- Declaration regarding the property ownership with the corresponding certificates - only in the case of the death of the account holder
How to request a contract termination?
If the information you provided when you entered into the contract should change, you can let us know.
Inform us about the number of family members residing in a condominium by filling out the following form.
In the absence of communication, a family unit composed of three people will be considered. The TICSI tariff applies principles of fairness to users, particularly for residential households, where the reduced consumption range is determined based on the number of family members. Consequently, larger families will benefit from the new tariff by saving on equal consumption. Those who consume "too much" compared to the number of family members will be penalized, in line with the goal of reducing waste and preserving water resources.
Keeping your information up to date (address, contact details, or other) allows us to provide a better service. Consult our privacy policy for more information.
How to communicate changes in personal information?
If you change the intended use of the property associated with your utility service - for example, from residential to business or vice versa - you must promptly inform us. The tariff changes will take effect from the date of submission of the variation request.
How to communicate usage changes?
You can submit your connection request online by following the procedure and form available at this link
Once received, we will contact you for a joint inspection to determine how the connection pipeline will be laid. After the inspection, you will receive the cost estimate by regular mail and only after payment we will carry out the planned works.
Once the works are completed, domestic (or assimilated) wastewater discharges can be activated.